Home > Even Exchange and they said I owed $.01

Even Exchange and they said I owed $.01

December 27th, 2007 at 12:38 am

Here is a new one - the retailer is trying to make money on an even exchange ...

Well, braved the crowds to go to Macy's to exchange some fur-lined crocs for DS. His pair did not fit and went to his younger brother, thus leaving us to exchange the smaller pair for the right size for E. Well, after lots of plodding through tons and tons of crocs, we found one the correct size - not fur-lined - but decorated in a sports theme. Same price - same store (not a different tax rate -

I walk up to the register (with the receipt) and say, "I'd like to exchange these for these. Here is the receipt, but the price is the same."

The checker-outer scans the receipt, then the item, puts it in the bag, and says to me, "That will be one cent."

I look at her, "But how can that be? It is an even exchange."

She: "According to this, you owe one cent."

Me: "It was purchased here, at this store. The sales tax is the same rate."

She: "It will be one cent."

(I have a wallet with $20s, and no change, not that I would part with a penny if my life depended on it.)

Me: "I'm not paying the one cent. Get me a manager. It's an even exchange."

I don't know what she then did, but she handed me my receipts, bag and smiled. "Have a nice day."

I said to the person behind me (and the line was forming behind me and DS at this point) "Look out. It was supposed to be an even exchange. Not sure what Macy's is trying to do ..."

But DS has his crocs and is happy to join the rest of his croc-wearing siblings.

3 Responses to “Even Exchange and they said I owed $.01”

  1. boomeyers Says:

    I guess she decided that it wasn't worth the fight. Very weird though. I hate that they have to scan and rescan everything for "inventory purposes". I see why they have too, but what a pain!

  2. koppur Says:

    Maybe the new store policy is to demand money until the manager is asked for, then let it go. Very weird. And Kudos to you for not giving her the one cent! Smile

  3. luxliving Says:

    By Croc-ky, you were in the right! Yeah for sticking to your guns!

    Macy's? Commmmmmme on people, like they needed the penny?

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